Refund policy

RETURN AND REFUND POLICY

Effective Date: 2/23/2026

Returns

Nitro-300 accepts returns on eligible products within 30 days of delivery. To qualify for a return, items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items:

Scratch & Dent items (sold as-is, all sales final)
Items marked as "Final Sale" or "Clearance"
Custom-ordered or special-order parts
Installed or used components
Items without original packaging

Return Process:

Contact us at bthiesen@nitro300.com or (844) 724-3379 within 30 days of delivery
Provide your order number and reason for return
Await return authorization and shipping instructions
Ship items back in original packaging with all included materials

Refunds

Approved returns will be refunded to the original payment method within 5-10 business days of receiving the returned item. Refunds will be issued for the product cost only.

Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to our error or a defective product.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at bthiesen@nitro300.com with photos. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.

Questions?