Shipping policy

SHIPPING POLICY

Effective Date: 02/23/2026

Shipping Locations

Nitro-300 ships throughout the United States from our facility in Tennessee. We currently do not offer international shipping. Contact us at bthiesen@nitro300.com if you have questions about shipping to your location.

Processing Time

Orders are typically processed and shipped within 1-3 business days. Processing times may be longer during peak periods or for special-order items. You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods and Costs

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Available options may include:

Standard Ground Shipping (5-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Large or Heavy Items: Suspension components, drivetrain parts, and other heavy items may require freight shipping. Freight quotes will be provided before finalizing your order.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through the carrier's website.

Delivery

Delivery times are estimates and not guaranteed. Nitro-300 is not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control.

Signature may be required for high-value shipments. Please ensure someone is available to receive the package.

Damaged or Lost Shipments

If your order arrives damaged, contact us immediately at bthiesen@nitro300.com with photos of the damage and packaging. We will work with the carrier to resolve the issue.

For lost shipments, contact us after the estimated delivery window has passed. We will initiate a carrier investigation and work to resolve the issue promptly.

Incorrect Address

Please ensure your shipping address is accurate. Nitro-300 is not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible before shipment—contact us immediately at (844) 724-3379.

Refused or Undeliverable Packages

If a package is refused or returned as undeliverable, you will be responsible for return shipping costs. Refunds will be issued minus original shipping fees and any return shipping charges.

Questions?

For shipping inquiries, contact us at:

Email: bthiesen@nitro300.com
Phone: (844) 724-3379